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Complaints Procedure

We try very hard to provide high quality services to both our candidates and clients, but recognise that mistakes can happen. If you are not completely satisfied with our service, we would be grateful if you could let us know.

Making a complaint:

Please write to Lindsey Newman, Director, Purple House Recruitment Ltd, Henfield Business Park, Westerleigh Road, Hendon, BS36 2UP or by email to lindsey.newman@purplehousehr.com

In your complaint please include:

  • Date of incident;
  • Name(s) of the person(s) involved;
  • The nature of the complaint;
  • The measures we can take to resolve the situation;
  • Your contact details.

Once we have received your complaint we will write to you within 3 working days confirming the Director responsible for the investigation.

Within a further 3 working days the Director will interview the member of staff concerned and subsequently contact you in writing with our response and suggestions to resolve the situation.

If after receiving this letter you are not satisfied with the outcome you will be sent an invitation to meet with the Director in charge of the complaint.

If you are unable to attend a meeting or remain unsatisfied with the outcome then you can write to the Employment Standards Agency (EAS) Inspectorate.

If this is the action you choose, then please send your letter to the following address:

Employment Agency Standards Inspectorate
Department for Business, Enterprise and Regulatory Reform
Bay 487
1 Victoria Street
London
SW1H 0ET