Head of HR Operations

Summary of Role

This is a fantastic opportunity to join our client a market leader in it’s sector, as it’s a time of significant organisational growth and change in the key role of Head of HR Operations for Retail.

This role would suit an experienced People Operations/HR Shared Services professional who can own and develop the department. As the Head of HR Operations, you will bring together and lead a HR Operations team of 16, creating a culture of excellence across the entire end to end employee lifecycle. The team supports a globally based headcount of circa 1400 employees.

This includes managing the leads for Recruitment, Onboarding, Workforce Planning, Payroll and HR Systems in addition to ensuring that all HR policies, processes, and process improvements are being designed, developed, and executed effectively and legally.

Key Responsibilities

  • Manage and continually improve HR processes to deliver operational excellence. This includes overseeing payroll, contract changes, benefits, and other key HR operational processes.
  • Oversee critical employee touchpoints such as the performance/appraisal processes, employee relations casework and sickness absence ensuring they are completed on time and in a systematically efficient way.
  • Continuously improve employee experience through simplification and a progressive use of technology.
  • Oversee processes and other business changes that have an implication on people processes.
  • Update and review HR procedures, policy, and guidelines.
  • Manage the HR Operations budgets effectively, including identifying and delivering realistic cost-improved plans.
  • Define and deliver the ‘go to market’ recruitment strategy that will ensure sourcing of the best global talent and delivery of the high-volume recruitment needs of circa 900 new hires per year.
  • Manage the core HR systems and technology to ensure data integrity across all employee platforms looking for ways to automate processes, deliver a great colleague experience and facilitate accurate reporting.
  • Analyse data and trend information to effectively forecast workforce and recruitment requirements and translate key data into effective and commercially focused HR plans.
  • Collaborate and build effective relationships with stakeholders at all levels across the business.
  • Lead, inspire, coach, and develop your team members, ensuring high levels of customer service and colleague experience at all times.

Person Specification

  • 5 years+ experience in a similar role in Retail, Travel or Hospitality industries.
  • CIPD Level 5 or equivalent level of experience across the relevant specialisms.
  • Strong leadership skills and qualities, with a desire to develop and improve your team’s output.
  • Experience of managing and leading HR teams in relevant specialism’s, creating a high performing team.
  • Self-motivated, resilient, and able to embrace change, influence and make commercial decisions.
  • Excellent relationship building skills, with both internal and external stakeholders.
  • Exceptional organisational skills and attention to detail, able to meet deadlines and commitments.
  • Able to analyse and interpret complex, disparate and multi stranded information, drawing conclusions and themes.
  • Ability to manage complex projects from start to completion.
  • Able to manage costs and generate cost savings where appropriate.

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