Interim HR Operations Manager – Hybrid

Summary of Role

This is a fantastic opportunity to join a leading Travel Retailer at a time of significant organisational growth and change as Interim HR Operations Manager.

This role would suit an experienced People Operations/HR Shared Services professional who can own and develop the department. As the HR Operations Manager, you will bring together and lead a small HR team, creating a culture of excellence across the entire end to end employee lifecycle. The role supports a global headcount of circa 250 employees.

This includes managing the leads for Onboarding, Workforce Planning, Payroll and HR Systems in addition to ensuring that all HR policies, processes, and process improvements are being designed, developed, and executed effectively and legally.

Key Responsibilities

  • Be accountable for the management of the employee lifecycle from onboarding to exit ensuring all employees receive a great experience.
  • Work alongside Finance and 3rd party payroll and benefits providers, oversee the monthly payroll processes and manage employee benefits and pension schemes.
  • Collate, analyse, and translate HR data and KPI’s to inform and influence the HR function and wider business on the progress of the HR strategy and the best course of future action.
  • Coordinate remuneration, compensation and annual bonus reviews and advise senior management on staff salaries using external benchmarks and market rate data.
  • Be accountable for reviewing, updating, and ensuring legal employment law compliance and effectiveness is met in all HR policies, processes, and activities in all geographies.
  • Give counsel and oversee complex employee relations issues such as grievance and disciplinary cases.
  • Monitor employee engagement and work with the wider HR team to improve and develop engagement across all areas of the business.
  • Participate in (and lead where appropriate) HR and cross-functional projects that grow people capability, develop the HR function, and add value to the business.
  • Current relevant HR projects on the roadmap include;
    • Employee Engagement
    • Performance and Talent Management
    • Employer Value Proposition (EVP)

Person Specification

  • Extensive and proven HR Management experience.
  • CIPD Level 5 or equivalent level of experience across the relevant specialisms.
  • Previous HR experience and knowledge of Reward/Compensation, Employee Relations, UK Employment law and HR policy/procedural best practice.
  • A high level of discretion and diplomacy being able to build strong relationships and trust.
  • Critical ability to organise own workload with high attention to detail, self-motivation and be able to interface with people at all levels.
  • Proactive in identifying and driving through the completion of HR projects, improvements, and activities.
  • Resilient and calm under pressure.
  • Excellent communication skills.
  • Able to analyse and interpret complex, disparate and multi stranded information, drawing conclusions and themes.

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